Reference

Terms and Conditions That Actually Matter

These terms set out how your aquasloy account works — what we expect from you, what you can expect from us, and how payments through DANA, OVO, and GoPay are handled.

Account access rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyIndonesia-eligible regions only
aquasloy Terms and Conditions That Actually Matter
HOW WE HOLD YOUR DATA

Account Security and Policy Commitments

These four areas sit at the core of how we run your account under these terms. We keep things specific so you know exactly what we do — and what we don't do — with your information and your funds.

Wallet Verification Your DANA, OVO, or GoPay account is verified at the point of first withdrawal. Name and number must match your registered profile. Mismatches pause the payout until resolved via support.
Account Data Retention We hold your account data for as long as your account is active and for a period after closure, as required by applicable rules. You can request a data summary through support at any time.
Cookie and Session Use We use session cookies to keep your login active across browser tabs and to remember your device. No third-party ad cookies are placed without a separate consent prompt on your first visit.
Requesting Term Changes If you believe a term has been applied incorrectly to your account, raise it through email or live chat with your account ID. We review each case and respond with a written outcome.
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause isn't clear, or you need to raise a concern about how a term has been applied to your account, we have three direct ways to get in touch. Don't guess at what a rule means — our support team can walk you through it before you take any action that could affect your account or your pending withdrawal.

Live Chat Open the chat icon from any page on our site. It connects you directly to a support agent who can look up your account and explain any specific term in plain language.
Email Support Send your query to our support address for a written response. Useful when you need a record of the clarification — especially for withdrawal conditions or account suspension queries.
Account Help Centre Our help section covers the most common terms questions — wallet verification steps, withdrawal holds, and what triggers an account review. Check there first for a quick answer.

What You Actually Want to Know

These are the questions our support team gets most often about account terms. Each answer is written to give you the real answer, not a pointer to read more elsewhere.

We post updates here with a revised date at the top. Continued use of your account after that date counts as acceptance. We don't notify by push unless the change is material to active accounts.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party DANA, OVO, or GoPay account may be returned and your account reviewed under our verification rules.

Multiple accounts from the same device, IP address, or wallet are a breach of these terms. We will close duplicates and any associated balances may be forfeited pending a review.

Send a data request to our support email with your account ID and registered wallet number. We'll compile and send your data summary within a reasonable period under applicable rules.

Suspicious login patterns, wallet name mismatches, breach of the single-account rule, or activity that conflicts with eligibility conditions in your region can all trigger a review and temporary suspension.

The same terms apply across all eligible regions in Indonesia. Access itself depends on whether local law permits it in your area — but the account rules don't vary by city or province.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.